After-sales service
After-sales Service Guarantee
Thank you for shopping at AetherHollow. We create curated home goods for serene living spaces, and your satisfaction is our top priority.
1. Pre-shipment Quality Inspection
Every home product is carefully inspected and packed before shipment to minimize defects and damage.
2. Damaged, Defective or Incorrect Items
If your parcel arrives broken, defective, or you receive the wrong item, please send clear photos or videos of the outer package and goods within 7 calendar days after delivery.
Once verified, we offer your choice of full refund, partial refund, or free replacement.
3. 30-Day Return Policy
You may return unused, unopened, undamaged items with original packaging within 30 days of delivery.
- If return is caused by our mistake (damage, wrong item), we bear the return shipping cost.
- If you return because you change your mind, return shipping fee is at your own expense.
- Return must be approved by our support team first. Unauthorized returns will not be accepted.
4. Exclusions
- Clearance / sale items are non-returnable unless they have manufacturing defects.
- Items damaged by misuse, improper assembly, or self-modification cannot be returned or claimed.
5. Customer Support
Our support team responds to emails and messages within 24 business hours for order tracking, product questions and after-sales issues.
